Can I return an item that is unopened/unused?
Of course. We offer you a 30-day return policy. We want to make sure that you always get the product you want. If you find that the ordered item is not exactly what you need, and you have not opened the packaging, we can offer you a refund of the purchase price, an exchange of the product or a credit note corresponding to the price of the product. It is entirely up to you to choose between the different alternatives.
If you wish to return an item, simply log in to your account and click on the order number and return. You will be given the opportunity to select the items to be returned and you will also be given a return slip.
Can I return an item that has been opened/used?
We only accept returns of items that are unused and with the packaging intact. If you wish to submit a complaint, please contact our customer service.
I have received an incorrect/damaged item.
We track and scan every single product before it is packed to avoid any misdeliveries. If you do receive a misdelivery or find any other error, please contact our customer service. We will resolve the issue as soon as possible and you can be sure that you will receive the correct product at no extra cost.